Service Forum

[jrh]

Late last week, in Hong Kong, my X41 (model 1866-6SU) refused to accept either my fingerprint or my windows password. All was fine when I shutdown the night before. Now, the system reports that no fingerprints are setup on the system - for the password, it reports that the password is incorrect. (The system loads fine into XP however I can't get passed the logon screen.)

When I try to logon to Rescue and Recovery, it asks for a password however I don't believe I ever included a password (and anything I might have used does not work.) Is there a default password provided when R&R is loaded on the system?

Otherwise, can you confirm that your approach for recovering passwords will work for me, in the circumstances?

Many thanks JRH

[bob]

Our aproach is to solve what's the most important, the SVP password to phisically unlock the laptop.
Windows logon password is easy to reset, no need to mention here a bunch of LM decoders.
Besides, there are some nice linux scripts that are quite usefull, one I use often is this:
http://home.eunet.no/~pnordahl/ntpasswd/bootdisk.html

The fingerprint can be reset by clearing the security chip in BIOS. There is no default R&R password, or at least I am not aware of that.

[jrh]

Thanks, Bob - and perhaps I'm being a bit thick . . . I don't believe I ever set a Supervisor password. So, is it necessary to "physically unlock the laptop"? (Does unlocking the SVP help me reset the Windows password?)

Thanks JRH

[bob]

[jrh]

I'm continuing to be thick, Bob . . . I bought my machine from Lenovo directly and I can access the BIOS setup without any password. However, the Rescue and Recovery requires a password. Is this the SVP?

Much obliged for your help and prompt responses! Thx JRH

[bob]

No, is not. SVP - BIOS supervisor.

[jrh]

Thanks, Bob - that's what I thought. Appreciate the confirmation!